الشحن
Shipping Policy
Thank you for shopping with SOLARA.
We are committed to delivering your order safely, efficiently, and as quickly as possible. Please review our shipping policy below.
Order Processing
All orders are processed after confirmation and payment verification (if applicable).
Orders are typically prepared and handed over to our shipping partner within 1–2 business days after confirmation.
Shipping Coverage
We currently ship across Egypt through our trusted delivery partners.
Shipping availability may vary in some remote areas.
Delivery Time
Orders are typically delivered within 3–5 business days from the date of order confirmation.
Delivery times may vary depending on your location, shipping conditions, public holidays, or other unforeseen circumstances.
We always strive to ensure your order arrives as quickly as possible.
Shipping Fees
Shipping fees are calculated based on the delivery location and will be displayed during checkout or communicated before order confirmation.
Order Tracking
Once your order has been shipped, tracking information may be provided when available through our shipping partner.
Delivery Information
Please ensure that all shipping information provided during checkout is accurate and complete.
SOLARA is not responsible for delays or failed deliveries resulting from incorrect shipping information provided by the customer.
Delivery Attempts
If delivery cannot be completed after multiple attempts due to customer unavailability or inability to contact the recipient, additional shipping charges may apply for reshipment.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of receiving your order and provide photos of the package and product.
We will review the issue and work to provide a suitable resolution.
Shipping Delays
While we work with reliable shipping partners, delivery times are estimates and may occasionally be affected by circumstances beyond our control, including weather conditions, public holidays, transportation issues, or courier delays.
Contact Us
If you have any questions regarding shipping, delivery, or order status, please contact our customer support team through our Contact Us page, WhatsApp, or social media channels.
Thank you for choosing SOLARA.